Understanding The Challenges Of AI Chatbots

If you have ever used live chat to communicate with a business, there is a 25% chance that you were talking to an AI chatbot. And, chances are you were okay with that.

However, while we take these new technologies for granted, a lot actually goes into making your experience with a chatbot smooth and trouble-free. Understanding the top challenges of AI chatbots will help you choose the best platform for your business.

Making It More Human

One of the biggest challenges of machine learning and artificial intelligence is to emulate the way humans think as much as possible, but faster and more efficiently.

In fact, the design of the Turing test is to find out if an AI can fool a human into thinking it is interacting with another human.

Source: ttgtmedia.com

While people do not expect chatbots to be foolproof, one that can interact with a like a real person is more likely to give the right responses.

A little humor, and understanding of the vernacular, are components of Natural Language Processing. It is a complex process that designers are trying to incorporate into their algorithms with some success.

Making It Secure

Aside from being able to interact naturally with humans, chatbots should also be as secure as possible.

Since a chatbot is basically a program, it is hackable. A good way to prevent security issues is to choose the right platform with end-to-end encryption. Keeping data gathering to what is strictly necessary also helps.

Of course, one could argue that data is the lifeblood of any machine learning system such as an AI chatbot. However, that data does not have to be of the sensitive kind.

Conclusion

AI chatbots have come a long way in a short time, but resolving the top challenges remains elusive. That said, high demand from enterprises keeps development going, so expect chatbots to get better.

To learn more about AI chatbots and understanding the challenges, check out this infographic by team Shane Barker.

About the Author:

Shane Barker is a digital marketing consultant who specializes in influencer marketing, content marketing, and SEO. He is the co-founder of Attrock, a digital marketing agency. He has consulted with Fortune 500 companies, influencers with digital products, and a number of A-List celebrities.

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